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Return Policy

Return Policy

Due to the nature of the product we are only able to accept returns on unopened and unused products up to 30 days from the date of purchase.  Thank you for your understanding.

Return Information

Please contact customer service at 913-312-0200 to arrange your return.  Please have the following information regarding your return:
1. Your order number and/or your complete name, address, and billing phone or email address
2. A detailed explanation regarding your reason for returning the item(s)


Refund Policy

Once your return is received, it will be processed within 10 business days. AquaFlex® will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling.  

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.